FAQs

Q: Will the jewelry cause allergies?

A: Our jewelry is made with high-quality materials and is hypoallergenic, which means it is less likely to cause an allergic reaction. However, some people may have sensitivities to certain materials, so we recommend checking the product description for the specific material used in each piece.

Q: Is the jewelry easy to fade?

A: Our jewelry is made with high-quality materials, and with proper care, it should maintain its color and shine for a long time. However, exposure to harsh chemicals or excessive moisture may cause the jewelry to fade over time. We recommend following our care instructions for each type of jewelry to keep it looking its best.

Q: What is your return policy?

A: We offer a 14-day return or exchange policy for all unworn, undamaged items. Customers are responsible for the shipping cost for return items. If the product has a quality problem, we offer free return or exchange. For details, please see our return policy.

Q: What is your shipping policy?

A: We offer both domestic and international shipping options. Standard processing time for all orders is 2-3 business days. For US domestic orders of $50 or more (before tax), we offer free standard shipping. For orders below $50 (before tax), standard shipping within the US is available for a flat rate of $4.90. We also offer express shipping within the US for a flat rate of $9.90. International standard shipping is available for a flat rate of $29.9. Please note that we are not responsible for any customs duties or taxes that may be imposed by the destination country.

Q: How do I care for my jewelry?

A: Care instructions vary depending on the type of jewelry. Please see our jewelry care and stock instructions for specific information on how to care for your jewelry.

Q: How do I know my ring size?

A: We offer a ring sizing guide on our website to help you determine your ring size. You can also visit a local jeweler to have your finger measured.

If you have any further questions or concerns, please do not hesitate to contact us at: lureaccessory23@gmail.com.